Privacy Policy

This policy explains what this website collects, why, and what happens to it.

What this website collects

This site has no analytics, no advertising trackers, no tag manager, and no third-party embeds other than a Google map on the contact page. We do not set cookies for tracking.

The only information we receive is what you choose to send us through one of the two forms.

The contact form

Collects your name, email address, an optional phone number, what kind of enquiry you have, and your message. We use it to reply to you.

The referral form

This form is used by attorneys and claims professionals to refer a case to us. It collects the referring person’s contact details, the claimant’s name, and basic case information such as the type of case.

It does not ask for medical information. There is no field for a date of birth, a date of injury, or any description of injuries, surgeries or treatment, and we ask people not to put them in the notes field.

That is deliberate. Email is convenient but it is not a HIPAA-compliant channel, so medical detail does not travel through it. Case documents and clinical records go through our secure upload portal, which is hosted on Egnyte and is HIPAA compliant. It is linked from the page you see after submitting.

If you are referring someone else’s case: you are giving us that person’s name. We use it only to open and manage the matter, and we handle it under the same professional obligations that cover everything else you send us.

Submission contents are never written to server logs and are never stored in a publicly reachable location.

Spam protection

We use a hidden field and a timing check to filter automated submissions. We do not use CAPTCHA, because CAPTCHAs create a barrier for people with disabilities.

Where submissions are kept

When you send a form, your message is saved to a file on our web server before we attempt to email it to us. The folder is not reachable from the internet and is readable only by the site’s owner account.

We do this so that nothing you send is lost if email delivery fails. Without it, a form can appear to work while the message quietly disappears.

How long we keep things

Form submissions are retained for as long as the related matter is open, and then for as long as our professional and regulatory obligations require.

Asking us to delete something

Email Ccranias@branthickey.com or call (407) 330‑2171 and we will tell you what we hold and remove what we are able to.

Changes

This policy was last updated on 10 August 2026.